Welcome to LEAPRO
Customer Service.


Thank you for reaching out to us.
Your feedback is invaluable in helping us continuously enhance
the quality of our services.


Our business is rapidly growing due to the trust and preference from
various platforms and merchants in our comprehensive service excellence.
Despite our efforts to expand capacity,
there may be occasional delays or issues not handled perfectly.


We sincerely ask for your understanding in such instances.
We graciously welcome all feedback, including criticism, and are committed to
promptly incorporating your suggestions to offer even better service.

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Hi, how can we help you?

Hi, how can we help you?

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            FAQ
            Where can I track my package? +
            Use the tracking link provided by the seller to follow your delivery. If you didn’t receive a link, please contact the seller directly.
            My delivery is delayed. What should I do? +
            Delays may occur due to traffic, weather, or high volume. If there’s no update after 48 hours, contact us via the web form.
            Can I change my delivery address? +
            No, we can’t change delivery details once the order is on its way. Please contact the seller for any address updates.
            I wasn’t home during delivery. Will you try again? +
            Yes, we’ll usually make a second attempt on the next business day. You’ll also receive an update via tracking.
            My package arrived damaged. What should I do? +
            Please contact the seller with photos of the damage. You can also notify us via the web form so we can investigate internally.
            My tracking says “delivered,” but I didn’t get anything. +
            We suggest to check with neighbors, household members, or your building management first. If nothing turns up, reach out to us for help.
            Who should I contact, Leapro or the seller? +
            For delivery issues (delay, missing item), contact Leapro. For product issues (refunds, exchanges), contact the seller.
            Do you deliver on weekends? +
            In many regions, yes. Typically Monday through Saturday. Check your tracking for your expected delivery day.
            My tracking number doesn’t work. +
            Check with the seller first to confirm the tracking code. If it’s correct but still not working, let us know via info@leapro.com.
            How do I give feedback or file a complaint? +
            Use the contact form. We review all feedback to improve our service.
            Do you deliver in my area? +
            Yes, we deliver to every location across Germany.
            How can I leave feedback about the driver or service? +
            Submit your comments through the form on our website. We appreciate all input.
            I want to work with Leapro. Who can I contact? +
            Send your inquiry to info@leapro.com or via the contact form and someone from our team will follow up.
            Is Leapro responsible for refunds or replacements? +
            No. Leapro handles delivery only. For any issues with the product itself, contact the seller directly.
            Can't find your answers in FAQs? Click here to contact us.


            Contact Us

            To ensure your inquiries are processed swiftly,
            please contact our customer service team in the following order:

            Contact illustration
            Step 1

            Chat


            Chat with us via the widget on the right.
            Available Mon–Fri 8:00–18:00 and Sat 8:00–15:00

            Step 2

            Ticket Submission


            Submit a ticket

            Step 3

            Calls

            phone icon +49 6107 6353128

            Available on weekdays from 10 AM to 5 PM

            Your patience and support
            are greatly appreciated as we work tirelessly
            to improve our customer experience.

            Thank you for choosing Leapro.

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