Check POD first: First, view the Proof of Delivery (POD) photo on our tracking page. This photo often shows exactly where the package was left. You can check your POD here: https://track.leapro.com/en/
Check nearby: Look in surrounding areas, such as a side door, porch, or with a neighbor. Also, check with other household members or your building management.
If still missing: Contact us via our web form. We’ll launch an investigation with the driver and delivery station immediately.
If confirmed lost: Leapro provides compensation according to the parcel’s declared value and our Terms & Conditions. Claims can be submitted online.
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